Refund & Cancellation Policy

Last Updated: 28 September 2026

This policy explains the refund and cancellation rules for bookings made through Stay Hatch.

1. Cancellation by Customer

Cancellation Time	Refund Amount
24+ hours before check-in	100% refund
12-24 hours before check-in	50% refund
Less than 12 hours before check-in	0% refund
Mark Not Arrived (no-show)	0% refund

2. Last Minute Deals

• Last Minute Deal bookings are non-refundable under all circumstances
• Deals are valid for 1 night only
• Deal bookings cannot be cancelled or modified

3. Cancellation by Hotel Partner

If the hotel partner cancels your confirmed booking:

• 100% refund will be provided
• Stay Hatch will also help you find an alternative hotel

4. Cancellation by Stay Hatch

In rare cases (technical issues, fraud suspicion, or force majeure), Stay Hatch may cancel a booking. In such cases:

• 100% refund will be provided

5. Refund Timeline

Once a refund is approved, it will be processed as follows:

• UPI / Card: 5-7 business days
• Net Banking: 7-10 business days
• Bank Transfer: 10-15 business days

Refunds are issued to the original payment method used for the booking.

6. Non-Refundable Cases

• Last Minute Deal bookings
• Cancellations made less than 12 hours before check-in
• Mark Not Arrived (no-show) bookings
• Guests violating hotel rules
• Property damage caused by guests

7. How to Request a Cancellation

To cancel a booking, you can:

1. Log in to your account and go to My Bookings
2. Click on Cancel Booking next to the booking
3. Or email us at customersupport.stayhatch@gmail.com
4. Or call us at +91 94319 70227

8. Refund Status

To check your refund status, contact our support team with your booking ID.

9. Disputes

Any disputes related to refunds will be subject to the jurisdiction of courts in Ranchi, Jharkhand.

10. Contact Us